1. OUR RETURNS POLICY
Items must be returned within 14 days. This period begins from the day you receive your order.
2. FAULTY GOODS
If you find fault with any of the goods you have purchased then you may return them to us.
If you purchased items via our online shop then you will need to return to our supplier Purple Promotions at the address below:
The Purple Company
Unit 1 Hennock Court
Hennock Road East
Marsh Barton Ind. Estate
Please do not use any faulty items after finding the fault, or we may not be able to provide a refund. We will endeavour to replace the goods within seven days. If we are unable to replace the goods or provide you with a suitable alternative, we will offer you a refund (see refunds).
3. EXCHANGE OF GOODS
If you are not happy with the goods you have bought or an item of clothing is the wrong size, please get in touch with our supplier, Purple at [email protected]
We cannot exchange goods:
– after 14 days from the date of purchase.
– after an item has been worn.
– after an item has been taken out of its original packaging (this does not apply to clothing).
In the case of goods purchased online, you will have to return it to our distributor at your own cost, we will not be able to refund the postage and any replacements sent out will be subjected to further postage charges.
In the event of us refunding your faulty or unwanted purchases we will refund your online account used to make payment within 14 days from the date we receive the goods back.